FOR IMMEDIATE RELEASE
HOSTEDSUPPORT.COM ANNOUNCES PARTNERSHIP WITH ESAVZ TO DISTRIBUTE
EZSUPPORT LITE FOR EBAY AND EZSUPPORT LITE
Products offer eBay sellers and ecommerce websites an
automated answer solution to repetitive buyer emails
LOS ANGELES,
To help overcome
this, eSavz has entered a partnership with
HostedSupport to distribute ezSupport Lite and ezSupport Lite for eBay.
“We work closely
with many large eBay sellers and other online retailers,“
explained David Hardin, president of eSavz. “We have
a deep understanding of the pain point created by the huge volume of repetitive
customer email. I’m confident that we can help other online merchants by
providing them with an easy-to-use and inexpensive solution to what is usually
one the other most challenging and time consuming activities – answering
customer email.”
“We deal with an
alarming number of frustrated business owners that are looking for a simple
solution to their customer support problem,” said
The reality that
companies are facing is that consumers are demanding more and higher levels of
service from a business. Business owners
must be able to resolve customer issues quickly and effectively and they are
faced with large volumes of email questions that are repetitive and can be
easily answered. As the volume of email
grows, the time devoted to responding to these repetitive questions hinders the
ability to focus on the needs of the business. The ezSupport products address
the growing requirement for automated responses to repetitive email questions
by automatically answering 80 percent of incoming questions.
About ezSupport Lite
Developed for
traditional ecommerce and informational websites, ezSupport Lite is a web-based
hosted solution that requires only a web browser and an Internet connection to
use. A set up wizard walks the user
through the installation that takes less than 20 minutes to complete. ezSupport Lite
provides the user with a knowledgebase of 10 questions and answers that can be
customized based on the needs of their business, and the types of questions
they regularly receive, and maintains a complete customer contact history.
To build the
knowledgebase, the set up wizard asks a series of questions, and the user
provides the answers. This includes topics such as exchange and refund
policies, shipping information and how to check an order’s status. The user can
change the answers as often as needed.
When a customer sends
an email, it is routed through the user’s ezSupport Lite
knowledgebase. It’s then analyzed by the knowledgebase and the correct answer
is instantly sent back to the customer. If the email cannot be answered, the
user is alerted and can personally provide a response.
“Our objective is
to introduce customers to the advantages of an automated customer support
solution through the ‘lite’ version of our product
that is available to anyone for free,” added Hartert. “Our research shows that 80 percent of all
emails are answered automatically by our ezSupport products. For those that
need more features and functionality from their customer support solution, an
easy upgrade to the ezSupport and ezSupport Pro versions of our products are
available at any time.”
New users to
ezSupport Lite are given access to ezSupport Pro for 30 days and then are given the
option to continue using the Pro version or to begin using ezSupport Lite for
as long as they want. ezSupport
and ezSupport Pro are the upgraded versions of HostedSupport.com’s product,
which feature unlimited questions and answers, Live Chat (ezSupport Pro only)
and a variety of in-depth reports and charts.
ezSupport Lite is FREE and can
be accessed at www.hostedsupport.com. ezSavz
customers can upgrade to ezSupport for $14.95 per support rep per month (a $49.95
value) or ezSupport Pro for $24.95 per support rep per month (a $79.95 value).
About ezSupport Lite for eBay
ezSupport Lite for eBay is a
web-based, hosted solution with no special software or hardware to purchase. So
how does it work? The seller registers for ezSupport for eBay at HostedSupport’s website (www.HostedSupport.com). A
step-by-step “wizard” takes the seller through the registration process and
asks the seller a series of common eBay questions. The seller simply types in their answers to
these common questions. The seller also
has the opportunity to add additional questions and answers that they commonly
get. This process builds a knowledgebase of questions and answers. Typical questions might include inquiries on shipping
policies, sales tax polices, as well as product-specific questions such as
sizes or colors. All of these question
types can be handled by ezSupport Lite for eBay. The entire set up process
usually takes less than 20 minutes to complete.
In addition, the
ezSupport Lite for eBay knowledgebase is integrated with eBay’s “Ask the seller
a question.” When a buyer asks the seller a question, the buyer’s question is
compared to that seller’s knowledgebase of questions and answers. Typically, over 80 percent of buyer questions
can be automatically answered by the knowledgebase, which sends the answer via
email to the buyer. If the knowledgebase
can not answer the question, then these questions go to an inbox where they can
be reviewed and answered by support reps.
Using ezSupport
Lite for eBay, eBay sellers can manage more auction listings and rest assured
that they will not be negatively impacted by an onslaught of email questions
from potential buyers. ezSupport Lite for eBay will ensure that buyers
automatically get their questions answered quickly and accurately, and only a
small fraction of emails will require a manual reply from the seller.
ezSupport Lite for eBay is FREE. HostedSupport.com also offers ezSupport for
eBay, which costs $9.95 per support rep per month and offers unlimited
questions and answers in the knowledgebase.
HostedSupport products are compatible with Internet Explorer, Mozilla,
Firefox, and Safari web browsers, and works with Windows and Macintosh
computers.
About eSavz
eSavz is a Mayfield,
KY-based eBay Powerseller that sells under the name
of “Shoetime.” It sells designer shoes, boots & sandals,
and sells l brand name footwear for men and women including Nike, Timberland, Coach,
Born, Rockport, ECCO, Merrell, Harley, Tommy, Nine West and UGGS, as well as
other authentic name brands from major
“We look the world over to bring you the
best footwear at the best prices. Our shoes, boots and athletic wear, many
designed by the worlds best designers from Italy, Spain, France, Germany and
many other countries and, are of the highest quality,” explained David Hardin,
president of eSavz. “Our commitment is to bring the
high quality products at very reasonable prices. Most of our business ideas
come from our shoppers, and we are grateful to you for any comment we receive.
We are looking forward to earning your business.”
About HostedSupport.com
HostedSupport.com is a leading provider of affordable customer support
automation for web businesses. Its easy-to-use system can be set up in 20
minutes and eliminates many of the support “pains” involved in answering and
tracking customer questions and problem tickets. Businesses using HostedSupport.com's
products eliminate most of their manual, time-consuming customer support tasks
while improving customer support and retention. HostedSupport.com is
headquartered in